Customer Testimonials

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DealerRater Jul 30, 2022

I went in for tires ,battery, wiper blades and an oil change on July 27, 2022. I first went in for a tire that had a slow leak and had to get a new one. Went in on the 27th and found out the new tire had a screw in it so I ended up buying 5 tires in all. The service department was wonderful. Anthony and Toby were great. I would recommend Horne Ford to anyone. Thank you for your patients and kindness. Thank you for all of your help. Sandra Lawson

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DealerRater Feb 24, 2022

pleasant,curtious,patient,friendly,quick, these all explain what me and my family expirienced at horne ford! Ray our contact person at horne ford played a big part in the buying process and i give RAY a BIG THANK YOU and a god bless to him!We got what we wanted all THANKS TO RAY!

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DealerRater Feb 21, 2022

Everyone is always friendly! Service is good and trust the work. Usually, the service tech is very good calling about updates. Not this time. Didn't hear at all the first day and I had to call twice the second day to check on status.

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DealerRater Feb 21, 2022

The service advisor who worked with me this time was much more personable and helpful than before. It looked to me as if there has been some changes in the service advisor department.

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DealerRater Feb 18, 2022

Logan Rauch was one of the best service writers I have ever dealt with. He was very accommodating which is hard to find in today’s society.

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DealerRater Feb 11, 2022

Service was quick, easy and at a fair price. Nice store, friendly and very convenient.

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DealerRater Feb 9, 2022

The experience was pleasant and nice. We came from out of state to purchase our new Ford. It was worth the drive, and the extra time it took. Thanks Jana for your help.

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DealerRater Feb 8, 2022

I've been buying cars since 1956 and this by far was one of the best car buying experiences i've had from service and i can not say enough about my salesperson Christy never felt like just a customer the mgr and the finance person were great

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DealerRater Feb 3, 2022

The people here are very nice and upfront about everything. They didn't try to hid any over priced items in my contract. All added items on my purchase were laid out in front of me. I ordered my F250 through them and took delivery of it from them. They earned my business by treating me fairly. I absolutely love my new F250!

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DealerRater Jan 25, 2022

Very friendly and willing to negotiate without any high pressure sales. Great facility with a decent selection.

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DealerRater Jan 24, 2022

Good overall buying experience. A pretty good deal considering the under supply of cars in this market.

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DealerRater Jan 23, 2022

Jana Darling was very helpful and awesome to work with, she made the purchasing experience easy and enjoyable.

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DealerRater Jan 3, 2022

Great facility. Always clean and the service department is awesome. Staff is always prompt to respond.

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DealerRater Dec 30, 2021

Moved into the area two years ago. Had maintenance contract and RHF honored that and has done all of the service and warranty recall work on my rig. Always professional and timely with their work.

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DealerRater Dec 21, 2021

Prompt response and excellent service. Very happy with my experience at Robert Horne Ford in AJ.

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DealerRater Dec 17, 2021

We didn't plan on buying a truck, but we are very happy we did. Our salesman Joe was fun to work with and everyone was very accomidating.We have done business with Horne Ford before with our other 2 fords so we are happy right now.

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DealerRater Dec 16, 2021

Great good awesome great good very good always good bright let's go Brandon like

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DealerRater Dec 10, 2021

Alway professional. They always keep in contact to let me know the status. Friendly, and do excellent work.

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DealerRater Dec 10, 2021

A recall on my new explorer, had to have it reprogramed, upon the request of the Sales Manager.

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DealerRater Nov 4, 2021

Nice clean facility employee seem happy the work I had done was completed in the time they told me it would be I am happy with the repairs they did

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DealerRater Oct 25, 2021

Whether we are dealing with Service or Sales at AJ Horne Ford everyone is always pleasant and very helpful while giving us great service.

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DealerRater Oct 7, 2021

I came in for an oil change and waited for my car. Everyone was very helpful and friendly. It took less time then I thought it would and Brandon Schoonover helped me through the process and was very courteous.

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DealerRater Oct 2, 2021

The Service Manager (Todd) and Service Advisor (Mike) worked exceptionally hard to resolve the technical issues related to my maintenance issue.

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DealerRater Sep 12, 2021

Service tech went out of his way to help me even though it was 15 minutes before closing time.He even installed the new air filter I got from the Parts Dept.

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DealerRater Aug 26, 2021

Janna Darling helped us through our purchase. She made every effort to let us know the demo Mustang Mach 3 was going up for sale. We arrived before everyone else and started on our paperwork immediately. She made the process easy and we left 3 hours later driving our new dream. She has followed up to be sure things are working out for us.

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DealerRater Aug 4, 2021

Customer friendly and very good communication. I was kept informed every step of the way and there were not surprises. I would highly recommend this dealership to my friend and acquaintances.

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DealerRater Aug 2, 2021

Always take my Flex to the Ford dealership for service. Robert Horne is our local dealership and have always had good service and great response to any issues during the 6 years we’ve been going there.

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DealerRater Jul 9, 2021

Great dealership for servicing and warranty work. Roy in service always takes great care of me, and gets me out on a tight timeline. Thank you!

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DealerRater Jun 14, 2021

It’s so easy to schedule service appointments. They are so friendly and customer oriented. At the actual appointment, you’re treated like royalty. The waiting areas at dealership are so comfortable and inviting!

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DealerRater May 27, 2021

Very friendly and Mike at the service department did an outstanding job and was very knowledgeable and made sure I understood what needed to be done with my vehicle.

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DealerRater Mar 20, 2021

Alex was awesome. Made us feel welcome. The looked into all options for us and had us decide. I will definitely come back for my next buy.

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DealerRater Mar 16, 2021

Work finished in timely manner. Great quality work on the repairs . Service staff friendly and professional. I will definitely return for future service on my truck.

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DealerRater Feb 16, 2021

Yes, from beginning to end, my experience was completely satisfactory. This is the 3rd time I have been there. I went the 1st time because of the convenient location. I went back because of the service I received.

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DealerRater Jan 10, 2021

I had a problem with one of my tires and ended up replacing all 4. Matt helped me and found the best deal for me.

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DealerRater Dec 18, 2020

I was pleased with my purchase and would recommend Robert Horne Ford for your new vehicle needs. They have a staff of friendly employees willing to help you with your purchase.

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DealerRater Dec 17, 2020

Tee did a very good job, answered all our questions and concerns. Very informative and friendly. We would recommend him to all our friends and family.

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DealerRater Dec 9, 2020

Brandon schoonover was my current service coordinator. Very pleased with his attention to my requests and needs. I had a new battery installed and it was painless and in a timely manner. I also had many questions regarding the sync 3 map updates for my 2016 edge. Very helpful and most of my questions were answered. Jason ? and Roy Nolan have always been more then attentive to my needs. We seniors appreciate the extra TLC. I LOVE MY FORD. THANKS. MERRY HAPPY CHRISTMAS ‼️

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DealerRater Dec 5, 2020

Good dealer to deal with they are fair and not to pushy and didnt ask 100 questions for my info untill the deal was made

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DealerRater Dec 3, 2020

Michelle provided excellent customer service! Service was completed in a timely manner and on price. I could not ask for a better experience. Keep up the great work.

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DealerRater Nov 26, 2020

Jason has helped me out a couple times. He’s always informative and quick to respond. great service. The work has always been done efficiently also. They get me back on the road very quickly.

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DealerRater Nov 16, 2020

Had my F150 in for service due to a recall from for. Easy repair no pressure to have other repairs made. Completed on time as promised.

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DealerRater Nov 10, 2020

Everyone is very friendly and nice. Brandon is a super one to have working for you. I wished my tires would of been checked, and maybe they were, but I didn't see that on the bill. This is a great place to take one's car. Thank you.

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DealerRater Oct 30, 2020

Tee made shopping for a truck a breeze. I usually have high anxiety going into a dealership, but this trip was very different. There was no pressure, no add on cost, all charges detailed prior. We got a great deal and a fast transaction. It was a pleasure working with Tee and Ray and I will most definitely go back when we need another vehicle.

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DealerRater Oct 22, 2020

Over all great experience. They had the truck that I wanted at a great price. Ray in sales was super helpful and really knew his stuff!

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DealerRater Sep 29, 2020

Robert Horn Ford is Fast, friendly, clean, and courteous! Great experience. Will definitely be taking my vehicle there for all my service work. Thanks Robert Horn Ford!

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DealerRater Sep 25, 2020

This is my 2nd car I bought from Robert horne and for my next car I will buy from them again. No pressure or hassles. The salesmen are wonderful,, They take the time to answer any questions you might have. And get you out of there in a very reasonable time-frame. Thanks Robert horne ford

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DealerRater Sep 15, 2020

My salesman Tee is not only one of the best employees you have but is now our personal friend. your whole staff was very kind.

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DealerRater Sep 14, 2020

Roy Nolan and all the employees take good care of me and my needs. Thank you I forgot to ask that they wash my car, and after the service was finished I requested a wash and they had it done in 5 minutes. ‼️ That’s service. ‼️‼️

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DealerRater Sep 12, 2020

Roy took good care of me and got my truck repaired as quickly as he could get me scheduled in during a very busy time for the service department.

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DealerRater Sep 6, 2020

BEST PLACE TO BUY A NEW FORD! QUICK, SIMPLE, AND STRESS FREE. I WILL RECOMMEND EVERYONE I KNOW! BEST EXPERIENCE I'VE EVER HAD. THANKS!

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DealerRater Sep 5, 2020

Everyone at this dealership has always been very helpful, courteous, and prompt. The waiting area is clean and comfortable. I have always been happy with the work they perform.

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DealerRater Sep 4, 2020

The dealerahip is great! I got a great rate on my vehicle whoever my back latch on my hatchback does not lock all the way!

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DealerRater Aug 26, 2020

I have been using you guys for over 20 years for three of my ford trucks and I would not go any other dealershlp to have my truck being serviced. Jason is my service contact He is as good as they come.

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DealerRater Aug 23, 2020

This purchase was a very pleasant experience. Helpful sales person Bobby was enjoyable to work with. Finance person also very helpful. Thanks Horne Ford. Great service department.

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DealerRater Aug 7, 2020

The service department at Horne Ford is great. They are friendly, fun and very helpful. The sales department was less interested in my needs hence the 4 stars

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DealerRater Jul 10, 2020

Great customer Service ..Make an appointment and service is completed right on schedule.. Nice waiting area while you wait for your vehicle to be serviced.. I have a 2018 F150 Eco..

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DealerRater Jul 2, 2020

Buying our new Expedition was a great experience. At every step in the process we were kept well informed and treated as highly valued customers.

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DealerRater Jul 1, 2020

I didn’t have any problems with my appointment at the dealership when I brought my car in. The one thing that was outstanding was the shuttle driver, Fred,who picked me up and dropped me off at home and work when My car was in the first time for these problems. He was so courteous and cordial. He made it his number one priority to make his riders comfortable and safe. He made it a point to being a true gentleman by opening the doors when picking up and dropping off. His communication was just as courteous and proper. ...

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DealerRater Jun 23, 2020

Enjoyed the relaxed and friendly approach to buying our Escape. Have dealt with Horne Ford in the past and will continue to go there when needing an automobile. Tee took as much time as needed to go over all details of the sale and showing the features of our car.

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DealerRater May 21, 2020

I have been trying to buy a car from Horne Ford gotten a couple at Horne Hyundai. I am very pleased. I would definitely recommend Tee the salesman , and Billy the manager.

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DealerRater May 7, 2020

Robert Horne Ford has always taken very good care of my vehicles and will always use them as my Ford care dealer. I had my vehicle serviced when I first bought it from another dealer out of state. Great service.

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DealerRater Apr 24, 2020

When I bought my car from San Tan Ford . I had a bunch of promises that were not fulfilled . Along with a girl named Ashley that told me my car wasn’t under warranty . I called her twice to ask her if she was sure that my car wasn’t under warranty. She told me no . I found out my car WAS under warranty. I decided to take my car the Horne Ford and I was dealing with ROy Nolen. From the time I walked in I got a smiling face to greet me and perfect service to me and ...

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DealerRater Apr 4, 2020

Only took little over one hour. Also pointed out to me that one of the radial tires was inside out. I did not know that before. Will go back to the tire dealer I bought them from.

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DealerRater Apr 1, 2020

I was in for a oil change, tire rotation, check up and fix CSR Program 19B37. Alex was friendly and effieient. I Was in & out without any delay. I will come back

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DealerRater Mar 10, 2020

Every thing worked out great I really liked my salesman. Got a great deal on my truck. But to find out my salesman left the day after I purchased my truck. The only issue I had was the finance manager Hector gave me desert financial as my loan And after talking to my credit union told me will do better interest rate. So the next day after I brought my down payment cashier check. And told Hector he said no problem he will put in for it. And said he will contact me. But he never did. Two weeks later ...

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DealerRater Feb 22, 2020

I bought a very specific vehicle from another dealership and needed something done for a "fit and finish" issue that was both annoying and would have become problematic over time. Horne got me right in and took care of the issue on the spot. They also re-programmed a factory setting that required a technician and computer to modify that was not the way I wanted it while I waited. Alex at their service desk was great to work with. Highly recommend giving additional business to them.

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DealerRater Feb 13, 2020

Prompt, quick service. Friendly staff and comfortable waiting room. Good experience. Michael was helpful and courteous. Parts department had just what I needed also and helpful.

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DealerRater Feb 13, 2020

All I can say is my service advisor Jason, is the best. He’s very attentive to customers needs. Don’t let him go he’s GREAT!

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DealerRater Feb 7, 2020

Danny, Salesman, gave me detailed instructions on various aspects which I didn't know where to find them! Lee wrote up the contract with ease.

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DealerRater Feb 3, 2020

Great service. Pick up and drop off service. Check in was a breeze. Finished faster than stated. Would recommend to friends and family. Used to dread going, not any more.

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DealerRater Feb 2, 2020

I called to repair a tire they had said just bring it in and they would fit it in they got me in even thought it was a Saturday Thanks Randy

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DealerRater Jan 31, 2020

When you walk into the service department you are always greeted by the polite and friendly personal. They are receptive to your needs and no appointment is necessary for no major work usually other than you may have a little extra waiting time. The showroom and waiting area always is neat and clean with complimentary coffee or soft drinks you can buy. There is also complimentary popcorn along with comfortable seating with a big screen television usually tuned to local happenings. If you have a little wait it's not a bad place to be and the service writers always ...

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DealerRater Jan 28, 2020

I would recommend the Horne Ford dealership to anyone. I got a great price on a new Ford pickup with a very good trade in value on my existing pickup. It was a pleasure working with Joe Sorce the salesman who helped me out

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DealerRater Jan 8, 2020

Great customer service, took same day appointment, which I was so thankful for. Jimmy, the service manager was awesome, professional, patient and very helpful. I would highly recommend Robert Horne Ford for your service needs

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DealerRater Jan 5, 2020

Horne Ford has done a pretty good job caring for my F150 Diesel. The recent problem is that it had an exhaust leak in the cab and elsewhere. The outside of the rear of the truck has exhaust stains on the tailgate especially. It does not want to come off. I have had diesels since 1993 and have never had this problem. I am sure it is due to the exhaust leak that has now been fixed. My problem is that I feel they should have removed those stains from the back of the truck.

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DealerRater Dec 30, 2019

Amazing experience Easy to work with. Everything was ready to go when I arrived called following day to make sure I was happy with truck

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DealerRater Dec 24, 2019

Turned my vehicle in with starting problem that I suggested was the neutral safety switch and a noise that sounded like a bad wheel bearing. I called for progress report several times with no satisfaction. The morning of the 4th day I was asked if I could come in for a check ride with the mechanic. Within a block going South on Tomahawk the mechanic heard and recognized the sound (front hub bearing). By this time I was so frustrated I told Scott Allan to just give me a bill for whatever work had been done, he said OK. I ...

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DealerRater Dec 17, 2019

Normally car buy is a royal pain but, this was actually a fairly pleasant experience. The salesman (Chuck) was friendly, not pushy, and in spite of only being there for two week, was very knowledgeable. Overall a good experience and a good deal.

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